Privacy Policy
This Privacy Policy describes how Luminousflora ("we", "us", or "our") collects, uses, and protects personal information when you visit our website at luminousflora.world or contact us regarding our home comfort guides and related products.
Information We Collect
We may collect the following types of information when you interact with our website:
- Contact information you provide voluntarily, such as your name and email address when submitting our contact form.
- Technical information collected automatically, including your IP address, browser type, device type, and pages visited.
- Cookie data as described in our Cookies Policy.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support.
- To improve our website content and user experience.
- To comply with applicable legal obligations in New Zealand.
- To process product enquiries and orders when applicable.
Legal Basis for Processing
We process your personal data based on your consent when you submit our contact form, our legitimate interest in operating and improving our website, and compliance with legal requirements under the Privacy Act 2020 (New Zealand).
Data Sharing
We do not sell your personal information. We may share data with trusted service providers who assist us in operating our website, such as hosting providers and analytics services. These providers are bound by confidentiality obligations and may only use your data as instructed by us.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are retained for up to two years unless you request earlier deletion.
Your Rights
Under the Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information, subject to legal obligations.
- Withdraw consent for data processing at any time.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
International Transfers
Our website may use service providers located outside New Zealand. Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable privacy laws.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Luminousflora
Atrium Towers 154 The Terrace, Wellington Central, Wellington 6011, New Zealand
Email: infocenter@luminousflora.world
Phone: +64 4 499 0032